About Oradian
At Oradian, we are passionate about enabling banks and fintechs to scale through technology.
We partner with financial institutions, fintechs and neobanks, South East Asia and Africa to deliver highly efficient financial services.
Our solution is a flexible SaaS core banking platform serving 10 million clients across the globe. We support more than 50 enterprise customers across 12 countries, and we always strive to innovate new ways to support our customers’ growth.
We love what we do, so a positive attitude and passion for our mission are essentials for our team! If you are an individual who thrives on finding innovative solutions to meet the toughest of challenges, and who is eager to get your hands dirty – look no further.
The Position
As a Customer Success Manager you are responsible for your customers’ successful outcomes with our solutions, driving their adoption and the customers’ understanding of the value they bring. You are also their advocate in the company, ensuring any issues they might face are resolved swiftly and sustainably. We would also like to emphasize that for this position in particular, banking, finance or banking-related experience is mandatory – the candidates who do not possess the necessary experience will not be considered for an interview.
Responsibilities
- Define and follow up on an account plan with your assigned customers
- Run regular business review meetings with decision makers and Oradian champions, ensuring customers are knowledgeable about the value the solution brings and are using it as agreed during implementation.
- Hold a relationship with decision makers and key users.
- Drive product adoption by acting as a trusted advisor, demoing all aspects of our solutions and challenging customers to think in new and creative ways that enable them to maximize value of Oradian’s services.
- Identify and propose process changes needed for customers to continuously improve their efficiency and to support their growth and digitization strategies.
- Organize training sessions for customers.
- Aim for zero churn. Monitor your customers’ churn risk, escalating when necessary to management.
- Lead on negotiating contract renewal.
- Highlighting and identifying challenges proactively.
- Be the customer’s champion within Oradian, collect and communicate customer insights internally. Work with other teams, such as Product, Tech and Customer Support teams to get issues resolved quickly and sustainably.
- Quarterly travel for client customer visits in Asia and Africa.
- Promote Oradian culture and values internally and externally.
Qualifications
- At least 5 years experience in customer facing roles (B2B Customer Success/Account Management/Sales) ideally working with high-volume deals.
- Experience in banking or finance more broadly.
- Conceptual, non technical knowledge or a strong curiosity and willingness to learn about API’s and systems integrations.
- Tech-savvy, interested in the newest technological developments in the fintech industry, and willing and able to adopt new knowledge quickly.
- Strong communication skills, persuasive and appropriate in cultural context, structured.
- Highly motivated, outcome oriented and autonomous.
- Negotiation skills.
- Confident, empathetic and a team player.
- Excited about the opportunity to play a role in scaling the company. Some experience in this area would be a plus.
- Good understanding of SaaS/subscription-based business models
Location & Time Zone: Europe, Remote
Please note that if you are based outside locations where Oradian owns a Legal Entity we will consider hiring via an EOR.
What you can expect:
- A fast-paced growing organization with lots of development opportunities
- Competitive remuneration package
- Challenging tasks with lots of responsibility and freedom to excel
- An international and learning environment full of passionate and talented people
- The opportunity to drive transformation in one of the most innovative and fastest-growing industries.
- Extensive travel opportunities
Oradian thrives to keep and promote an inclusive and diverse environment. Please pay attention to the following, so we can properly review your application:
- That the information you entered is in English
- That your e-mail address is spelled correctly.
We aim to get back to all candidates as soon as possible. Thank you!
